SupportHub overview
Your Microsoft licensing assistant — grounded in Microsoft's published terms, always cited, and honest about what it doesn't know.
Onyx SupportHub is where you ask Maya, Onyx's licensing assistant, anything about Microsoft licensing and products — plans, SKUs, CALs, use rights, and agreements such as Enterprise Agreements, MCA-E and CSP.
Open it at supporthub.getonyx.dev.
What makes it different
Grounded
Every answer comes from Microsoft's published licensing terms in the Onyx knowledge base — not from memory.
Cited
Each answer shows the sources it relied on, so you can check it.
Honest
If Maya can't verify an answer, she says so and passes your question to an Onyx specialist instead of guessing.
Backed by people
Flag any answer and an Onyx licensing specialist reviews it. Their reply comes back into your conversation and your inbox.
On licensing, a confident wrong answer costs real money.
What Maya can help with
- What a plan or SKU includes, and how two plans compare ("E3 vs E5")
- Whether you need a CAL, and which kind
- Use rights, add-ons and prerequisites
- Agreement options — renewals, EA vs MCA-E vs CSP
- Questions about your own files — attach a quote, a licence summary or a spreadsheet
What Maya won't do
- Quote prices or build quotes. She'll point you to the right contact instead.
- Answer questions unrelated to Microsoft licensing.
- Recommend competing products.
Where you can use it
| Where | For |
|---|---|
| The chat at supporthub.getonyx.dev | Anyone with an Onyx account that has Support Hub access |
| Claude or ChatGPT | Ask Maya from inside your AI assistant — see Claude, ChatGPT & API keys |
| A website widget | Visitors to a partner's or customer's own website — see Website widget |