FAQ & troubleshooting
Common questions about Onyx Platform, and what to do when something goes wrong.
Access is invitation-only. Ask your organisation's administrator to invite you from Team, or contact a GetOnyx administrator.
Ask your administrator to Resend it or send a new one.
The hub may not be enabled for your organisation, or not assigned to you. If its card on Hubs shows Request access, request it. If you see No applications assigned yet, contact your Onyx administrator.
The hub is being rolled out gradually and you haven't been selected yet. It can't be requested — you'll get access when the rollout reaches you.
They are. The dashboard shows sample analytics — live scoring is not connected yet.
An organisation admin needs to connect Microsoft Partner Center in Integrations.
Settings → General Settings → Your profile → Edit name or Change photo.
Settings → General Settings → Platform & Regional Preferences → Landing View.
Choose Try again. If it keeps happening, report it with the issue button in the bottom-left corner, or contact your GEM.